Our Policies & Your
Questions Answered
Helpful Information Before Your Service
1 Why should I clean my trash cans?
Your trash cans harbor bacteria and viruses that are harmful to you and your family. The smells generated by these organisms can reach dizzying proportions. These smells also attract insects and rodents. We eliminate these problems with our garbage bin cleaning services. If you have to leave your cans inside your garage (most Homeowners Associations), you already know how bad they can smell. HOA’s love this service and so do the homeowners. If you just use water you are not killing the bacteria you are simply giving them a bath! We kill 99.9% by using 195-degree water and biodegradable cleaners to ensure that your can has been sanitized and deodorized.
2 How often will my trash cans be serviced?
Our Monthly Plan includes a cleaning every 4 weeks, and our Quarterly Plan includes a cleaning every 12 weeks. Your bins are cleaned the day after your scheduled trash pickup, ensuring they’re cleaned shortly after they’ve been emptied. If your trash pickup schedule changes due to a holiday or weather delay, we’ll automatically adjust your cleaning schedule to match.
3 How does it work?
After your trash has been collected, we’ll arrive the following day to clean your bins using our specialized cleaning system. We’ll sanitize, deodorize, and rinse each designated bin, leaving it fresh and ready to use. Your cleaning is automatically scheduled based on your regular trash pickup day, so there’s nothing you need to remember. If your city’s pickup schedule changes due to a holiday or weather delay, we’ll adjust your cleaning schedule accordingly. If your recycling is collected on a different schedule, just let us know and we’ll make the necessary adjustments.
4 What day will you clean my cans?
*Our garbage bin cleaning service is scheduled for the day after your trash pickup.** Cleaning your bins after they’ve been emptied allows us to remove any remaining residue, odors, and bacteria while ensuring they’re ready for use before your next collection. Scheduling service the day after pickup also helps us provide more consistent and reliable service across all of our routes. If your trash pickup schedule changes, we’ll adjust your cleaning schedule accordingly.
5 Will you provide a one-time cleaning?
Yes we will, but we feel you are best served when signing up for regular periodic cleanings. First time cleanings usually take considerably longer than subsequent “maintenance” cleanings and we price accordingly.
6 If I sign up, when will you clean my cans?
We will contact you when we receive your order regarding the next service date in your neighborhood. Sign-up online or call us direct.
7 Do I have to sign up ALL of my trash cans?
No. You tell us which of your trash cans you want on the program.
8 Can I alternate or rotate cans each cleaning cycle?
No. Each container has its own identification and will be cleaned each service cycle.
9 What happens if I move from a service area?
You should contact us anytime you are planning a move so that we can make proper arrangements to cancel or continue your service in another area.
10 How much water do you use?
If you were to clean your own can using a hose, you could easily use 15 gallons or more. On average it takes us less than 4 gallons. Did you know it is AGAINST THE LAW to clean your cans and let the water run down the storm drain? This contaminated water does serious damage to our waterways and the environment. We collect the water, carry it away in our garbage bin washing truck, and dispose of it properly. We have contracted with a local water treatment facility to maintain compliance with Water Quality Acts and Health Department requirements.
11 Can you remove paint, tar, or other "permanent" items that have dried inside my can?
We use up to 3000 psi pressure which is very powerful. Paint, tar and other adhesives are extremely difficult to remove and may not come off. We will do our best to remove these problem areas as best we can. Cans that have not been washed in several years may also require a few more cleanings before these problem areas are broken up and removed. Our customers have been thrilled with the results and so will you. Please remember… if you have newer cans, they are sure to look brand new after cleaning. If your cans are several years old, they will be clean but may have the “worn look” still present. Although we can’t take a can that is 20 years old and make it look brand new, it will be sanitized and deodorized to protect you and your family. We take great pride in offering this new and unique service to all our neighbors.
12 What areas do you serve?
We proudly provide trash bin cleaning services throughout the West End and surrounding Richmond metro communities, including:
- Short Pump
- Glen Allen
- Tuckahoe
- Innsbrook
- Lakeside
- Wyndham
- Twin Hickory
- Westhampton
- Bon Air
- Dumbarton
- Henrico County
- Westham
- Staples Mill
- Huguenot
- North & West Richmond (RVA)
We currently service many ZIP codes in these areas, including 23058, 23059, 23060, 23228, 23229, 23233, 23238, 23288, 23294, 23173, and 23226.
Not sure if you’re in our service area? Contact us and we’ll be happy to check your address.
13 What are the cancellation terms?
You may cancel recurring service at any time by contacting We Clean Cans at hello@wecleancans.com or by calling or texting 804-234-2267 at least 24 hours before your next scheduled cleaning. There are no contracts, cancellation fees, or minimum service commitments.
We strive to provide a service you’ll want to keep, but you’re never locked into a contract.
Please note: Customers who repeatedly sign up for monthly or quarterly service and cancel after a single cleaning in an attempt to avoid our one-time cleaning price may be charged the applicable one-time service rate or may be ineligible for future promotional pricing or service.